We’re excited to introduce Mitch Bergeson, one of the newest faces on the HotelPro team. With more than a decade of experience in the hospitality industry, Mitch brings a strong mix of industry knowledge, sales strategy, and a people-first mindset that fits right in with the HotelPro Difference.

When guests describe a memorable hotel stay, they usually talk about warm welcomes, beautiful spaces, and standout service. What often goes unmentioned is the critical work happening behind the scenes. The back-of-house team plays a major role in shaping the guest experience, ensuring that every detail runs smoothly. In a competitive market, how your property staffs and supports back-of-house operations can be the difference between meeting expectations and exceeding them. Hotels that invest in this area are finding new ways to operate more efficiently, respond to challenges faster, and deliver a more consistent level of service.

Nestled in one of Washington, D.C.’s most lively neighborhoods, a luxury hotel stands out for its breathtaking rooftop views and exceptional guest experience. This modern retreat, known for its prime location, has now earned praise for its outstanding leadership and operational success.

In the world of hospitality, guest experience reigns supreme. From the front desk to the final room inspection, every moment matters. But behind the scenes, a critical part of that experience depends on one thing: the strength and consistency of your back-of-house staff, especially housekeeping.

Managing that team in-house is a challenge. Between high turnover rates, fluctuating occupancy, and the constant pressure to maintain cleanliness standards, hotel leaders often juggle tasks that distract them from strategy, guest engagement, and revenue growth.